Complaints and Disputes
Sometimes things don't go as planned. On this page, we explain how we handle complaints and what steps you can take if you experience a problem with an online casino.
Complaints about our website
No deposit bonus NL is an informative casino comparison site. If you have a complaint about the content on our website, incorrect bonus information, or technical issues, we kindly request you to contact us via our contact form or by email.
We aim to respond to your message within 48 hours of receipt and make any necessary corrections as soon as possible.
Our role vs. that of the casino
We have no access to your casino account, personal details, deposits, or withdrawal requests at the casinos we review. As a result, we cannot resolve direct disputes between players and operators. However, we can advise you on the proper procedures.
Step-by-step plan for a dispute with a casino
Are you having problems with a withdrawal or a refused no deposit bonus? Follow these steps to resolve the issue:
- Step 1: Contact customer service. Contact the specific casino's live chat or email support directly. Make sure you have screenshots of your bonus terms or account history.
- Step 2: Submit a formal complaint. If support cannot help you, ask for the casino's official complaints procedure (often via a dedicated email address, like complaints@...). The casino is legally obligated to process this complaint.
- Step 3: Involve an ADR. If you can't reach a resolution together, you can turn to an 'Alternative Dispute Resolution' (ADR) entity or complaints mediator mentioned in the casino's terms and conditions.
- Step 4: The Gaming Authority (KSA). Does it involve structural refusal or illegal practices by a casino in the Netherlands? Report this to the Kansspelautoriteit. They do not resolve individual financial disputes, but they can intervene if a casino violates licensing rules.
Prevention is better than cure
Many complaints regarding casino bonuses stem from misunderstandings or not reading the fine print. We strongly advise players to always carefully read the terms and conditions and wagering requirements before claiming a reward, so surprises during payout are prevented.